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HELP CENTRE

Find answers to your questions on solar, boilers, billing, government schemes, and more - all in one place.

Solar

Thinking about going solar or need support with your system? Find answers to common questions on getting started, maintenance, benefits, and more.

Getting started with solar Maintenance & Monitoring Benefits & Savings Packages & Incentives

Boilers

From choosing the right boiler to maintenance and troubleshooting, we’ve got everything you need to keep your home warm and energy efficient.

Getting started with your boiler Choosing a boiler Maintenance & Troubleshooting Energy Efficiency Tips

ECO/GBIS Schemes

Wondering if you’re eligible for government support? Learn about ECO and GBIS schemes, how to apply, and the benefits they offer.

Understanding the ECO/GBIS Schemes Applying for Government Schemes Benefits of Government Schemes ECO/GBIS FAQs

Payments & Billing

Got a question about your bill or payment options? Get clear answers on managing your energy costs and staying in control.

Solar payment FAQs Boiler payment FAQs

Account Management

Need help with your account? Find guidance on updating details, accessing support, and managing your services with ease.

Account FAQs

Utilita Community

Connect, share & learn

Got a question or want to share your energy-saving tips? Join the Utilita Community to connect with other customers, get expert advice, and stay up to date with the latest news.

Learn more

Speak with our home experts

When it comes to managing your energy, we’ve got your back. Whether you have a quick question, need help with your journey, or want advice on energy options, our team is ready to help.

GOV.UK

Independent help & advice

Visit GOV.UK to learn more about energy support, grants, energy performance certificates (EPCs), energy saving and renewable energy for your home

VISIT GOV.UK