Help Centre

Maintenance & Troubleshooting

Keeping your boiler in good working order is key to a warm and efficient home. Whether you’re looking for simple maintenance tips or need help diagnosing a problem, this guide covers the most common questions to help you keep your boiler running smoothly – and what to do if something goes wrong.

This is often due to:

  • The thermostat being turned off.
  • Low water pressure preventing the boiler from firing up.
  • A frozen external condensation pipe during colder months.

Error codes indicate specific issues. Refer to your manual for explanations or contact an engineer for assistance.

An annual service is recommended to ensure efficiency and longevity.

A well-maintained boiler typically lasts between 10-15 years.

Yes, provided it does not contain asbestos.