Your Questions Answered

FAQs

Everything you need to know before you choose your new boiler.
A woman sat on the floor in front of her sofa, while searching for a solar panel kit on a laptop.

Get in the know.

All your questions answered, from choosing a product to savings galore.

Choosing a boiler

  • Lower energy bills due to improved efficiency.
  • Reduced repair costs compared to older models.
  • Lower environmental impact.

The best boiler depends on your home size and needs:

  • Regular boiler – ideal for larger homes with higher hot water demand.
  • Combi boiler – compact and energy-efficient for smaller properties.
  • System boiler – designed for homes with more than one bathroom.

Boiler size is determined by:

  • Number of radiators.
  • Hot water usage.
  • Home insulation quality.
  • Fuel type.

Consider:

  • Boiler type (combi, regular, or system)
  • Hot water and heating demand
  • Available space
  • Energy efficiency rating
  • Instant hot water.
  • Compact design.
  • Cost-effective installation.
  • Ideal for homes with limited space.

Buying your boiler

The best boiler depends on your home size and needs:

  • Regular boiler – ideal for larger homes with higher hot water demand.
  • Combi boiler – compact and energy-efficient for smaller properties.
  • System boiler – designed for homes with more than one bathroom.
  • Lower energy bills due to improved efficiency.
  • Reduced repair costs compared to older models.
  • Lower environmental impact.

The cost to replace your boiler is impacted by a few important things.

  • The boiler’s brand and model
  • Its physical size and energy output
  • The location(s) of your old boiler and where you want your new one

To get started, the best thing would be to get a full quote based on your specific needs.

A well-maintained boiler typically lasts between 10-15 years.

Through the Government’s Boiler Upgrade Scheme, you could be eligible for a grant to partly cover the cost of replacing fossil fuel heating systems with a heat pump or biomass boiler. Make sure you’ve checked if you’re eligible.

Energy efficiency

A boiler’s efficiency determines how much energy is converted into usable heat. Higher efficiency means lower energy waste and cost savings.

Replacing an old G-rated boiler with an A-rated one can save around £310 per year (Energy Saving Trust, April 2024).

* This estimated figure is from the Energy Saving Trust website and is based on fuel prices as of April 2024. The figure is based on replacing an old G-Rated boiler and installing a new A-rated condensing boiler with thermostatic radiator controls (TRVs), as well as a new programmer and room thermostat. This applies to gas heated semi-detached homes in England, Scotland and Wales, but savings will vary depending on the size and thermal performance of your home.

Boilers have one of two ratings:

  • ErP rating (post-2015): A-G scale, with A+++ being the most efficient.
  • SEDBUK rating (pre-2015): Percentage-based efficiency scale.

A-rated boilers (90% efficiency or higher) provide the best value.

  • Lower energy bills due to improved efficiency.
  • Reduced repair costs compared to older models.
  • Lower environmental impact.
Help Centre

Advice at your fingertips

From information on our latest support scheme or feature, to tips on how to reduce your energy spending – we have everything you need.

Discover more
Community

Join the community

Get answers to your questions, and share your own experiences to help your community answer theirs. Stay in the know!

Join now
Get a boiler quote